For jewellery and most accessories the manufacturer's warranty only covers you against manufacturer defects that exist when you receive your item/s, because there are no moving parts or electronic functions. For more information on watch warranties please continue to read the rest of this page.
British Watch Company are authorised to sell every brand available for purchase through the British Watch Company website. Your new watch will be delivered with an official manufacturer's warranty, which means it is a 100% authentic and genuine. If your watch develops a fault outside of our 30 day returns period, and is covered under the manufacturer's warranty you can send, or take it to an authorised repair center for repair.
Please note: We highly recommend you keep all documents that you receive with your watch in a safe place, so you can refer to them later should a fault arise.
The manufacturer warranty provides you with cover against faults that are due to defects in materials and workmanship. The warranty length will depend on the brand of watch you purchased, please refer to the manufacturers booklet that was enclosed with your watch for full details.
Manufacturers warranties don't usually cover any of the following, that are as a result of general wear and tear and or misuse:
Water resistance is commonly misunderstood, we strongly suggest you read our Water Resistance Guide for water resistance ratings and what they mean.
Please note: These are guidelines only, you should always read the manufacturers warranty booklet that arrived with your watch. British Watch Company does not take any responsibility or imply that the above information is accurate, you should always refer to the manufacturers booklet to make sure you're using your watch in line with the manufacturer's guidelines.
Either contact us on 02476 011 800, or phone the manufacturer service center details of which will be in the documents that arrived with your watch. You will be advised on what to do next depending on the type of problem you are having and if the fault is covered by the manufacturer's warranty.
Please note: If the problem you are experiencing is because the hands have stopped moving or the digital display has faded/appears blank, we recommend having the battery replaced first as there is a strong possibility the battery has gone flat. When we send a watch out we always open the box to make sure it is damage free and the movement is working, however all though batteries generally last 2-3 years depending on model and battery used the watch could have been in storage for several months before you purchased it.
If you have accidentally damaged your watch or it has become damaged through wear and tear, you will be responsible for all repair costs. We highly recommend you only send your watch to the authorised repair center which you can usually find in the back of your manufacturer's warranty booklet, or take it to an official high street shop provided they are authorized to repair your brand of watch.
IMPORTANT - RETURNING ITEMS TO BRITISH WATCH COMPANY UNDER WARRANTY
You can send your item back to us for warranty claims and we will deal with the manufacturer directly, however if you do so after 6 months from the date of purchase we will charge a postage fee of £15.00. This fee will enable us to cover the postage from ourselves to the manufacturer and the return of your item back to you from the manufacturer.